{{ strtoupper(substr($conv->customer->name ?? 'A', 0, 1)) }}
{{ $conv->customer->name ?? 'Unknown Customer' }}
{{ $conv->last_message_at ? $conv->last_message_at->diffForHumans()
: 'No messages' }}
{{ Str::limit($conv->messages->first()->content ?? 'No messages yet', 80) }}
@if($conv->messages->whereNull('read_at')->where('sender_id', '!=', Auth::id())->count() > 0)